At Lumiere Bikinis Shop, we are dedicated to ensuring your complete satisfaction with our premium swimwear collections, including Anita, Becca, Elomi, Freya, Bleu Rod Beattie, MagicSuit, and Pour Moi. We understand that sometimes a product may not meet your expectations, and we strive to make the return and exchange process as seamless and hassle-free as possible.

Return & Exchange Policy Overview

We gladly accept returns and exchanges for unworn, unwashed, and undamaged items with original tags attached within 15 days of receipt. Your satisfaction is our priority, and we want you to feel confident and beautiful in our swimwear.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on swimwear bottoms or any final sale items. This is a standard practice in the swimwear industry to ensure the health and safety of all our customers.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and the reason for return or exchange. You can use the template provided below.
  2. Wait for Approval: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and further instructions.
  3. Ship the Item: Securely package the unworn, tagged item(s) and include the RMA number on the package. Ship it to the address provided in your instructions. We recommend using a trackable shipping service as we are not responsible for lost return packages.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund within 3-5 business days.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was defective or incorrect. For exchanges, we will cover the standard shipping cost to send the new item to you.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase.

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after processing.
  • PayPal: Refunds are processed immediately and typically appear in your account within 3-5 business days.

Please note that shipping fees are non-refundable for returns that are not due to an error on our part.

Exchange Process

Exchanges are subject to product availability. If the desired size or style is out of stock, we will issue a refund to your original payment method. We will notify you via email if this is the case.

Non-Returnable Items

To maintain the highest hygiene standards, swimwear bottoms are final sale and cannot be returned or exchanged unless they are defective or incorrect due to our error. This policy is in place to protect all our customers.

Return & Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to initiate your request.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Lumiere Bikinis Shop Team, I would like to request a [return/exchange] for my recent order, # [Your Order Number], placed on [Order Date]. The item(s) I wish to return/exchange are: – [Product Name], Size: [Size], Color: [Color] – [Repeat for each item] Reason for return/exchange: [Please provide details] For an exchange, I would like to receive: – [Desired Product Name], Size: [Desired Size], Color: [Desired Color] Please let me know the next steps. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We are here to help you every step of the way.

Thank you for choosing Lumiere Bikinis Shop for your swimwear needs. We appreciate your trust in us.